Android 10 - DND / Volume Override NOT Working

I’ve contacted support via the web form a week ago, no one got back to me. The DND and volume override isn’t working and I’m missing critical alerts. About to switch to a different solution if this doesn’t get fixed, I can’t afford to miss business critical alerts and this isn’t the first time this has been an issue with your app.

Anyone from PagerDuty care to respond here since you’re not responding to support requests?

Hey Keith,

I have created a support ticket on our end to follow up with you directly to confirm the specifics of your mobile device and the issue you are facing.